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Sr. Hardware Technician

Clearance Requirement:  Active TS/SCI security clearance required.  Please do not apply if you do not meet this minimum requirement.

Security + certification REQUIRED.

Clearance Requirement:  Active TS/SCI security clearance required.  Please do not apply if you do not meet this minimum requirement.

Description:

  • Follow all approved policies, processes and procedures
  • Install/maintain/repair/remove workstations and peripherals
  • Perform supplies management in support of supplies acquisition (e.g. rack brackets, power cords, power strips)
  • Provide computer inventory and accountability support in accordance with customer prescribed practices with minimal supervision
  • Maintain list of toolboxes associated with this functional area
  • Provide monthly functional area reports summarizing work accomplished, work planned in next month and important issues occurring during the month
  • Work Microsoft System Center Service Manager tickets received and will use best OEM practices to troubleshoot and repair defective devices
  • Install and move workstations and peripherals in accordance with projects guidelines
  • Document IT devices requiring the replacement of parts using Microsoft System Center Service Manager ticketing system and Other Designated Costs (ODCs) procurement ordering process
  • Receive, test, and return to Governmental bench stock all vendor repairs
  • Install, test, and return to operational service for redistribution to the customers all warranty repairs
  • Ensure replacement computers are operational upon installation to the customer including all software
  • Ensure the customer does not lose any functionality upon receiving a new computer

Qualifications:

• Possess IAT Level II or Security + certification

• Have the ability to lift up to 40 pounds

• Possess a proven ability to balance, prioritize and organize multiple tasks 

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