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Help Desk Technician- TS/SCI Required

Provide Level III desktop, peripherals and datacenter installation, repair and maintenance support including workstations printers, servers and other associate equipment including:

  • Microsoft Windows/VMWare-ESX and Oracle (Sun)/Unix/Linux/Solaris servers, ability to provide Level III CFP escalation support, various Linux servers (to include Red Hat Enterprise Linux), Dell and HP Windows/Linux desktop computers (to include other AFWAY desktops and workstations),various Linux workstations (to include Red Hat Enterprise Linux), Lexmark printers, multifunction devices, and Zenoss network and server management, Tape systems.

Provide support to Government-guidance-based architectural diagrams maintenance and documentation for all installations/changes, Government-change control policy-based configuration management processes including:

  • Change requests, and configuration control board documentation and presentations;
  • Monthly functional area reports
  • Support to Microsoft System Center Service Manager ticket processing and document IT devices requiring the replacement of parts  
  • Tracking support  for moves, changes and installations leveraging Aperture Vista Capacity Management for Air Force Equipment Management System (AFEMS)- Assets Inventory Management (AIM) for Automatic Data Processing Equipment (ADPE) Tracking
  • Monthly preventive maintenance on all servers, peripherals, and tape libraries

5 years experience in Server and Quantum Tape Robot installation and maintenance.

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