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System Administration (Windows)

Applicants must have a current TS/SCI CI Poly


  • Provide core hour support
  • Provide non-core hour support on an on-call basis and as approved by COR or QAP
  • Provide Tier III support
  • Programs supported are VMWare ESX, Exchange 2007/2010/2013 Server, SQL server 2005/2008/2012, SharePoint, SCCM, SMS, WSUS, Flexira AdminStudio, Windows Server 2003/2008/2012, Citrix, Windows Terminal Services, Hummingbird, Samba, Quest Vintela Authentication Services, MS Cluster Services, Active Directory, Symantec Antivirus Server, McAfee Antivirus Server, Microsoft Office Suite including Visio, Project. Internet Information Server, Admin Studio, Multimedia Message (M3) client, ESRI ArcGIS, Analyst Notebook, Adobe products, Lotus Notes and various scripting languages including Perl, Python, Bash, PowerShell, VB Script
  • Maintain operating system versions as required by DoD, NGA, and USAF



  • Perform forensic analysis of security incidents and other malicious events as required
  • Perform Certificate to Operate (CTO) testing and produce test result reports
  • Conduct period audit reviews IAW NASIC, DoD, AF, and NGA guidance
  • Maintain/administer/update Windows operating systems, products, applications and services
  • Maintain configuration management controls, to include security/update patches
  • Manage, configure, patch, support, and troubleshoot SCCM
  • Conduct periodic log reviews
  • Create/maintain custom ad hoc scripting
  • Maintain and administer Windows Terminal Services/Citrix
  • Provide production network integration services
  • Manage and administer Microsoft SQL database services
  • Develop change plans for all Windows Enterprise/Domain modifications
  • Maintain Active Directory and associated custom scripting for account validation, office symbol changes and GPOs
  • Maintain Domain Name Service configuration integrated across Windows/Linux
  • Create, modify, and manage user accounts, computer accounts, security groups and security policies
  • Manage and monitor replication
  • Ensure the proper assignment and configuration of operations master roles
  • Configure and manage Lightweight Directory Access Protocol (LDAP) settings
  • Monitor, patch, configure, and troubleshoot Windows servers
  • Support applications and services that uses common network protocols and services within the TCP/IP stack, such as DNS, SMTP, FTP, SFTP, SSH, etc
  • Assign privileges, maintain, and troubleshoot systems and software problems
  • Configure hardware and software for servers, RAIDs, storage arrays, and library storage devices
  • Establish new user accounts, assigns privileges, and maintains system security, troubleshoots system and software problems
  • Provide supervision and oversight across a wide array of Operational Systems and Projects – includes systems administration, integration, the establishing of new user accounts
  • Interface with site Help Desk and trouble reporting system
  • Provide direct customer support on specified supported NGA architecture and systems
  • Monitor system usage and perform system tuning
  • Maintain current technical competencies to recommend appropriate system upgrades
  • Provide functions such as hard drive removal, print server configuration, performance optimization, support printers, and storage peripherals
  • Update software procedures to validate the software requirements specs
  • Provide software related support to customer
  • Assist in hardware/software integration
  • Contractor shall investigate vendor vulnerability updates and patches and create/modify scripting to assure system configuration compatibilities
  • Manage and enhance virtual machine containers
  • Create, configure, maintain, patch, and troubleshoot virtual systems under VMware and Citrix architectures
  • Provide highly-available, fault tolerant file/print cluster services
  • Maintain print services: drivers, spooler, separator pages, printer configuration
  • Configure/maintain Windows attached storage
  • Maintain TCP/IP configuration controls
  • Support installation/admin/update of antivirus software, server and signatures
  • Maintain/administer/update Windows products, applications and services
  • Maintain/administer/update approved third party Windows applications
  • Provide support for MS and third party application workstation products
  • Provide compliance with USAF/DIA directives, including but not limited to Time Compliance Network Orders (TCNO), Information Assurance Vulnerability Alerts (IAVA) and Intelligence Community Vulnerability Alerts (ICVA)
  • Install/maintain security/update patches
  • Support in investigating, analyzing, correcting, and testing software related issues where applicable
  • Ensure compliance with computer security policy
  • Participate in technical exchanges
  • Provide weekly functional area reports summarizing work accomplished, work planned in next week and important issues occurring during the week
  • Provide/maintain functional utilization reports, scorecards, databases
  • Maintain and track user access
  • Monitor the enterprise daily for proper operation, performs routine system preventative and restorative Contractor shall establish and update procedures and documentation and performing daily system monitoring and maintenance
  • Establish and update procedures and documentation and performs daily system monitoring and maintenance, data backup and restoration, data processing utilities, shell scripting, batch processing, security log audits, creation and deployment of server and workstation images
  • Maintain architectural diagrams and shall document all installations/changes in accordance with NASIC guidance; tools utilized shall include AutoCAD and MS Visio 
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